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Our Policies & Commitment to Excellence
At Veritas Family Home Care, we enhance the quality of life, independence, and dignity of our clients through compassionate, reliable, and compliant care.
Our Mission & Regulatory Compliance
Licensed & Regulated
Licensed by the Washington State Department of Health
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Operated By
NDONDO FAMILY ENTERPRISES LLC
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24/7 Support
Our Administrator or a qualified designee is available 24 hours a day, 7 days a week for urgent matters involving client safety or incident reporting.
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+1 (425) 790-0005
We operate under the strict guidelines of the Washington State Department of Health (RCW 70.127 and WAC 246-335) to ensure the highest standards of safety and professionalism.
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Our mission is to enhance the quality of life, independence, and dignity of our clients through compassionate, reliable, and compliant care. Every policy we maintain, every caregiver we hire, and every service we provide is designed with your safety and well-being in mind.
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We believe that exceptional care starts with exceptional people, rigorous training, and unwavering commitment to ethical practices.
Our Caregivers: Vetted, Trained, and Supervised
Comprehensive Background Checks
Every employee must clear a Washington State Patrol (WATCH) criminal background check, a national fingerprint-based check, a DSHS Background check, and an FBI fingerprint check.
Professional Training
Our Home Care Aides complete 75 hours of basic training and are required to complete 12 hours of continuing education annually to stay current on best practices.
Clinical Supervision
All care is overseen by our Supervisor of Direct Care Services, who conducts regular supervisory visits and performance audits to ensure your care plan is followed perfectly.
The Care Journey: Personalized for You
Initial Assessment
Before service begins, our Supervisor conducts a comprehensive in-home assessment to evaluate ADL needs, fall risks, and home safety.
The Care Plan
We develop a personalized written plan outlining specific tasks, schedules, and goals. This plan is reviewed and updated at least every 90 days or whenever a client's condition changes.
Electronic Visit Verification (EVV)
We use state-approved technology to clock in and out, ensuring that the hours of care promised are exactly the hours of care delivered.
Understanding Our Scope of Practice
Non-Medical Support
We assist with personal care (bathing, dressing, toileting), meal preparation, light housekeeping, Ambultion, and non-medical transportation.
Medication Reminders
Our caregivers provide reminders only. Per our license, we can read labels and open containers for the client, but we do not administer medications.
Fall Prevention
Falls are a leading risk in home care. Our team is trained to monitor environmental hazards and assist with mobility and transfers to keep you safe.
Safety, Ethics, and Mandatory Reporting
Mandatory Reporting
Under the Vulnerable Adult Protection Act (RCW 74.34), all our staff are mandatory reporters. We are legally required to report any suspicion of abuse, neglect, or financial exploitation immediately to Adult Protective Services (APS).
Infection Control
We follow CDC and OSHA protocols, including frequent handwashing and the use of Personal Protective Equipment (PPE) to prevent the spread of illness.
Drug-Free Workplace
We maintain a zero-tolerance policy for substance use to ensure a safe environment for both clients and staff.
Your Rights and Privacy
We are committed to protecting your rights and maintaining the highest standards of privacy and confidentiality.
HIPAA Compliance
We protect your health information with encrypted digital systems and strict confidentiality agreements signed by all staff.
Client Bill of Rights
Every client has the right to be treated with respect, to participate in their care planning, to refuse services, and to voice grievances without fear of retaliation.
Questions About Our Policies?
We're here to answer any questions you may have about our care practices, policies, or services. Contact us anytime.
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